Delivery Time & Cost

At The Living Urn, we like to keep things simple...

Standard Uk Mainland delivery

Cost - £8 Duration - 2/3 working days

Please Note Scotland, Northern Ireland & Europe will take longer to deliver

We only believe in using reputable and trusted couriers so that products arrive in pristine condition. If we receive your order before 2pm, we'll ship your product on the same day. Our delivery times on most items are 2 – 3 working days depending on your location. Our promise is to always try and dispatch products as promptly as possible.

Damages

On the very rare occasion that a product did not arrive in pristine condition, we request that you refuse delivery and not sign for them. Please notify us within 2 working days of the damages and we aim to re-deliver within 3 – 5 working days, depending on availability and location.

Please Note Scotland, Northern Ireland & Europe will take longer to deliver.

Returns

Have you changed your mind about the products you have received? Please let us know within 14 working days of receiving the order. Any postage costs for the return would be your (customer) responsibility.

The product is a long-term release system by which care and attention of the lifecycle of the chosen plant is needed; We cannot guarantee that a plant will grow when the system is used and the plant is not provided.

The products supplied is a planting system which introduces a persons ashes along with nutrients into the soil to aid the growth of plant/tree.

This product includes nutrients to encourage healthy growth of a plant or tree but as with any fertiliser or similar products, this does not and cannot guarantee the tree’s health or continued growth.

We do recommend following the instructions provided and seeking advice from your local plant nursery where you will obtain your chosen plant or sapling.